When you contact us or book a service, we collect the details you give us: your name, phone number, email address, service address, and a description of the air duct or HVAC issue you want us to look at.
When you visit our website, we collect basic technical information automatically. This includes your IP address, browser type, device type, pages you view, and the date and time of your visit. This helps us keep the site working and understand what visitors find useful.
We use your contact details to schedule your air duct cleaning, send appointment reminders, answer your questions, and follow up after the job. If you call us, we use your phone number to reach you about your service.
We use website usage data to improve our pages, fix problems, and make it easier for Pleasant Grove homeowners to find the services they need. We do not sell your personal information.
Our website uses cookies and similar technologies to remember your preferences and understand how people move through the site. Cookies are small files stored on your device that help the site work smoothly.
You can set your browser to refuse cookies or alert you when cookies are being used. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (855) 927-7517 to book service.
We use third-party analytics tools to see how visitors use our website. These tools collect information such as pages visited, time on page, and general location. This data is aggregated and does not identify you personally.
We may also use third-party scheduling, messaging, or review tools to help us communicate with you and manage appointments. These providers only receive the information needed to perform their service and are required to protect it.
We share your information only when it is necessary to run our business. That includes sharing your name, address, and service details with our technicians and trusted service providers who help us schedule, communicate, or process payments.
We may disclose information if the law requires it, such as in response to a court order or legal request. We do not sell, rent, or trade your personal information to anyone.
We keep your service records and contact information for as long as needed to provide our services, honor any warranty, and meet our legal and accounting obligations. When we no longer need your information, we delete it or remove the details that identify you.
Website analytics data is kept in an aggregated form and is not linked to your personal identity.
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure storage, limited access for our team, and using reputable third-party providers.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you have concerns about your information, call us at (855) 927-7517 and we will work with you.
You can ask us what personal information we have about you, request a copy, ask us to correct it, or ask us to delete it. You can also opt out of marketing messages at any time.
To make a request, call us at (855) 927-7517 or email us using the contact details below. We will respond within a reasonable time and let you know if we need anything else to process your request.
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please call us at (855) 927-7517 so we can remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new policy on this page and update the effective date.
If we make a significant change that affects how we use your personal information, we will take reasonable steps to let you know. Your continued use of our website or services after a change means you accept the updated policy.
If you have questions about this Privacy Policy or how we handle your information, call Hearthline Home at (855) 927-7517. Our team in Pleasant Grove, Utah is happy to help.
You can also reach us by email or mail using the contact details below. We take privacy seriously and will do our best to answer your questions quickly.